Hauts Tricotés Européens et Américains pour Femmes

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Privacy Policy

Free Shipping Policy

We want to make your shopping experience as simple and convenient as possible. That’s why we offer free shipping on eligible orders, so you can enjoy your purchase without unexpected standard shipping charges.

Shipping Eligibility:

Free shipping is available on orders that meet the applicable eligibility requirements displayed on our website. Shipping options and availability may vary depending on the destination, order details, and items purchased.

The applicable shipping information, including any available free-shipping option, will be displayed during checkout before you complete your purchase.

Order Processing:

Once your order has been successfully placed, it is prepared and processed for shipment. Orders are shipped to the delivery address provided by the customer at checkout.

Please make sure that your shipping information is complete and accurate. We cannot be responsible for delays or delivery issues resulting from an incorrect, incomplete, or outdated shipping address provided at checkout.

Delivery Times:

Estimated delivery times may vary depending on your location, shipping destination, carrier, and other factors.

Delivery estimates are provided for guidance only and are not guaranteed. Once your order has been shipped, the carrier's delivery schedule may be affected by circumstances outside of our control.

Possible causes of delays include:

Shipping carrier delays

Weather conditions

Holidays and peak shipping periods

Customs processing

Import procedures

Incorrect or incomplete delivery information

Unexpected transportation or logistical issues

Other circumstances beyond our control

Order Tracking:

When tracking information is available, it may be provided once your order has been shipped.

Please note that tracking information may take some time to appear or update after the package has been handed over to the shipping carrier. This does not necessarily mean that there is a problem with your order.

Customers can use the available tracking information to follow the progress of their shipment.

Customs, Duties & Taxes:

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

If such charges are imposed by the destination country or applicable authorities, they may be the responsibility of the customer unless otherwise stated at checkout.

We does not control customs procedures, processing times, or charges imposed by local authorities.

Delayed or Missing Packages:

If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information has not updated immediately, please allow additional time for the carrier's system to process and update the shipment.

If your package appears to be lost, significantly delayed, or you have another concern regarding your delivery, please contact our customer service team with your order information so we can assist you.

Changes to Shipping Information:

If you need to correct or update your shipping address after placing an order, please contact our customer service team as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Contact Us:

If you have any questions about our free shipping policy, delivery times, tracking information, or your order, please contact our customer service team.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days from the date you receive your order.

Return Eligibility

To be eligible for a return, the item must:

Be unused and in its original condition.

Be in its original packaging, when applicable.

Have all original tags and accessories, when applicable.

Not show any signs of wear, washing, stains, damage, or alteration.

Items that have been worn, washed, damaged, or altered may not be eligible for a return.

Return Request:

You must contact within 30 days of receiving your order to request a return.

When contacting us, please provide your order number and the reason for your return. We may also request photos or additional information to review your request.

Return Shipping Costs:

Unless the item received is incorrect, defective, or damaged, return shipping costs may be the responsibility of the customer.

If your item arrives damaged, defective, or different from the item you ordered, please contact us before returning it so we can assist you.

Refund Process:

Once we receive your returned item, it will be inspected to make sure it meets our return requirements.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

If the returned item does not meet our return conditions, the return may be refused and a refund may not be issued.

Exchanges:

If you would like to exchange an item for another size, color, or product, please contact us first. Exchanges are subject to product availability.

Contact Us:

If you have any questions about our 30-Day Refund & Return Policy, please contact our customer service team and provide your order information.

We appreciate your trust and are committed to providing you with a positive shopping experience.

Order Tracking Policy

We want to make it easy for you to follow the progress of your order from the moment it is shipped until it is delivered.

How to Track Your Order:

To track your order, simply open the menu on our website and select “Tracking Order.”

You can then enter the required information to access the available tracking details for your package.

Tracking Information:

Once your order has been shipped and tracking information becomes available, you can use the tracking page to view the current status of your package.

Please note that tracking information may take some time to appear or update after your order has been shipped.

Tracking Updates:

Tracking updates are provided by the shipping carrier. The frequency of updates may vary depending on the carrier and destination.

There may occasionally be periods when no new tracking information appears while your package is in transit. This does not necessarily mean that your package has stopped moving.

Delayed Tracking:

If your tracking information has not been updated for a period of time, please allow additional time for the carrier’s system to update.

If you believe your package is significantly delayed or there is an issue with your shipment, please contact our customer service team with your order number so we can assist you.

Incorrect Tracking Information:

If you believe the tracking information provided for your order is incorrect, please contact us as soon as possible and provide your order details.

We will review the available information and assist you with the next steps.

Contact Us:

If you have any questions regarding your order or tracking information, please contact our customer service team.

We appreciate your trust and your business.

Privacy Policy

Last updated: September, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit veyrit.com or make a purchase from us.

1. Information We Collect

When you use our website or place an order, we may collect:

- Your first and last name

- Billing and shipping address

- Email address

- Phone number

- Order and purchase information

- Information required to process payments

- Products you view, add to your cart, or purchase

- IP address

- Certain information about your device and browser

- Information collected through cookies and similar technologies

2. How We Use Your Information

We may use your information to:

- Process and fulfill your orders

- Process payments

- Communicate with you about your orders

- Provide customer support

- Prevent fraud and unauthorized transactions

- Improve our website, products, and services

- Understand how visitors use our website

- Personalize your shopping experience

- Send promotional offers and marketing communications when you have consented

- Comply with applicable legal requirements

3. Payments

When you make a purchase on our website, your payment information may be processed by third-party payment service providers.

Veyrit does not directly store your complete credit card information.

Payment providers use their own security measures and privacy policies to protect payment information.

4. Cookies

Our website may use cookies and similar technologies to:

- Keep items in your shopping cart

- Remember certain preferences

- Improve website performance

- Understand how visitors use our website

- Measure the effectiveness of advertising campaigns

- Improve your browsing experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Advertising and Marketing

We may use third-party advertising and analytics services to measure the effectiveness of our marketing campaigns and provide more relevant advertising.

These services may use cookies, pixels, or similar technologies.

Where required by applicable law, we will obtain your consent before using information for these purposes.

You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails.

6. Sharing Your Information

We may share certain information with service providers that help us operate our business, including:

- Payment service providers

- Shipping and delivery providers

- Technology service providers

- Analytics and statistics providers

- Advertising and marketing providers

- Fraud prevention services

- Government authorities when required by law

We do not sell your personal information.

7. Protecting Your Information

We use reasonable safeguards designed to protect your personal information against unauthorized access, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, process orders, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we take reasonable steps to delete or anonymize it where possible.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Veyrit is not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing them with personal information.

10. Your Rights

Depending on where you live and applicable laws, you may have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of certain information where permitted by law

- Withdraw consent where consent is the legal basis for processing

- Unsubscribe from marketing communications

To exercise your rights or request additional information, please contact us using the contact information below.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to make online purchases without the authorization of a parent or guardian.

We do not knowingly seek to collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

The most recent version will always be posted on this page with the applicable update date.

13. Contact Us

If you have questions about this Privacy Policy or how Veyrit handles personal information, you can contact us.

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